Products > AUcel
Telset Online's Product AUcel is an Auto Call Distribution and Management Software which has been designed to provide a high degree of flexibility to accommodate many user's needs, including Automatic Call Distributors (ACDs), IVRs, VMSs, Switches, and workstations.
At the other end of the spectrum, it is normally interfaced to different RDBMS. AUcel populates the terminals of customer care operators at the same time when a call lands on the headset of an operator; thereby allowing making personalized greetings to the caller. It also automatically queries the database and displays useful and complete details about the caller on the answering operator's terminal.
The latest version of AUcel has been successfully operational at 38 live sites.